Managing Print Problems
From the Print Problems screen, you can see why a meal ticket failed to print. The meal ticket has the status Print Failed until the issue is resolved and the meal ticket is reprinted successfully.
Menus > Order Manager > Print Problems.
Resident's name - Click to open the Print Jobs window and the error message details.
Include Voided Orders - Check to include the voided orders in the list.
Reprint - Click the Reprint button and follow the prompt. When reprint is successful, the Status changes from Failed to Scheduled.
Print Jobs icon - This opens a view of the resident's meal ticket.
T = Tray ticket
B = Batched ticket
The Print Problems button turns red when there are meal tickets that failed to print.
A meal ticket is resent to the print server 5 times before it shows on the Print Problems list.
You can review the error message in the Print Jobs screen to troubleshoot the issue.