Completing Held Orders
You can review the resident's meal orders and modify them based on their diet order. Orders can be held due to a change in the resident's diet order or allergies, or if when auto-suggesting, the menu does not have suitable replacement items for their therapeutic menu.
Menus > Order Manager > Held Orders.
Click Resident's name.
My Orders Only - Select to show only meal orders you placed.
Select Orders to Void - Select to view check boxes beside each order. Select 1 or more check boxes and click Void Order(s).
Only show multiple orders - Select to show only residents with multiple held orders for the same date or meal.
Search by Name, ID or Reason - Type full or partial resident name, ID, or held reason.
Type - S or NS. Indicates resident is either Select or Non Select.
Resident Name - Click on resident's name to open the Order Summary screen. The Held Reason is listed on the right side of the meal ticket. You can do one of the following:
Void Order - Voids meal order.
Modify Order - Opens the meal ordering screen. You can modify the meal order.
The Held Orders button turns red when there are held orders listed.
When an order is held because standing orders have changed, click Modify to update the order with the current standing orders.